Select your order, select your item(s), and let us know if you'd like to return (be sure to indicate for store credit or refund) or exchange (be sure to indicate your new different size/color/pattern).
Print your shipping label. If you've selected 'Store Credit' or 'Exchange,' it's free! If you selected 'Refund,' we'll deduct $5.99 from your refund amount to cover the shipping fees.
Pack it up. Place your item(s) (in unworn condition and with tags attached) and the order invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the right order number, and print it out.)
Send it off. Affix your printed shipping label to your package (making sure there are no other shipping labels or barcodes on it). Jot down the tracking number so you can follow its journey.
FREE SHIPPING ON ALL ORDERS OVER $75 *Offer limited to standard shipping to U.S. mainland addresses only
Customer satisfaction is our number one priority at Flow Society. This is why we have actual humans ready and eager to help you with any questions or concerns. You can call us at 212.938.0270 (9AM - 5PM EST) or email us at firstname.lastname@example.org OR simply use our contact form here and a Flow Society customer care agent will respond within the next business day.
Flow Society is committed in delivering lacrosse products at a reasonable cost. With that in mind, we have created the Flow Society “My Rewards” Loyalty Program for even more discounts towards your purchases. Register now to begin earning My Rewards points for product purchases, referrals, shares and more! Learn more here